Choosing the Right Memorial
Ask about sizing, photo quality, personalization, or which style best suits your companion.
Ludamora Customer Care
Care at Every Step
From choosing the right size to reviewing the design and following delivery, we are here to make the process clear and considerate.
Preview & Production Support
We help with reference photos, design review, reasonable adjustments, and production progress.
Delivery & Aftercare
We can assist with tracking, carrier delays, or a memorial that arrives damaged.
Questions & answers
What Families Ask Most
Clear answers for a product that is personal, handcrafted, and made only for you.
Still need help? Email us →How long does customization and delivery take? +
Most U.S. customers receive their memorial approximately 3–4 weeks after suitable reference photos have been received.
Will I see my memorial before final firing? +
Yes. Once your memorial has been shaped and hand-painted, we’ll send you detailed photos for approval before it is kiln-fired. One complimentary detail adjustment is included at this stage.
What kind of photos should I upload? +
Upload up to ten clear JPG or PNG photos showing the face, eyes, ears, body features, and special markings. Front and side views are helpful.
Can I request design changes? +
Yes. Once your memorial has been shaped and hand-painted, we’ll send you detailed photos for approval before it is kiln-fired. One complimentary detail adjustment is included at this stage.
Where do you ship? +
Standard shipping is currently available only within the United States, and complimentary standard shipping is included with all U.S. orders.
How do I track my order? +
A shipping confirmation email with tracking information is sent after dispatch. Tracking updates may take 24–48 hours to appear.
Can I cancel or return a custom memorial? +
You may cancel within 24 hours of purchase if production has not started. Once production begins, personalized products cannot be returned, exchanged, or refunded except for eligible damage, defect, or incorrect-item claims.
What if my memorial arrives damaged? +
Contact us within three calendar days of delivery. Include your order number plus photos of the memorial, shipping box, and protective packaging so we can review the claim.
Direct support
Tell Us How We Can Help
For order, production, or shipping questions, please include your order number for faster assistance.
support@ludamora.com Open Contact Form