Find the Dispatch Email
Search the inbox used at checkout for your Ludamora shipping confirmation.
Order tracking
Follow the Journey Home
Your memorial passes through thoughtful handwork, approval, firing, inspection, and delivery. Shipping tracking is emailed as soon as your order is dispatched.
Where to find tracking
Check your shipping confirmation email
Open the secure carrier link in that message. New tracking numbers may need 24–48 hours before the first carrier scan appears.
Open the Carrier Link
Use the tracking number or secure link in the email to see the carrier's latest scan.
Need a Hand?
Email Customer Care and include your order number so we can assist more quickly.
Before dispatch
Your Memorial's Production Journey
Shipping tracking begins after dispatch. Before that, your order moves through the handcrafted stages below.
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Photo Review
Within 24 hours
We confirm that the reference photos are suitable before production begins.
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Hand Sculpting & Painting
5–7 business days
Our ceramic artists shape and hand-finish your one-of-one memorial.
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Design Approval
Review within 3 days
Preview photographs are emailed before firing for your review.
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Firing, Inspection & Packaging
Within 3 business days after approval
The piece is kiln-fired, quality-inspected, and prepared in protective signature packaging.
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U.S. Delivery
6–12 business days in transit
Complimentary standard shipping is included for U.S. orders.
Expected arrival
About 3–4 Weeks
Most U.S. customers receive their memorial approximately 3–4 weeks after suitable reference photos are received. Revision requests, seasonal demand, weather, and carrier performance can affect timing.
Customer care
Still Looking for an Update?
Write to support@ludamora.com and include your order number. We will help with production progress or shipping status.
Email Customer Care